Description

This program enables students to, first, lay a solid foundation of general and business English. Next, this program introduces the communication skills necessary for working in the hospitality industry. At an entry level, learners will be introduced to the basic communication skills necessary for working at a hotel reception or front desk. They will learn how to communicate properly with potential customers during inquiries as well as how to reserve rooms for hotel guests. It also describes the steps involved in check-in and check-out as well as the terminologies and expressions needed for these procedures. At a management level, learners will be introduced to advanced communication skills used in hospitality, tourism, and airline industry. Overall, this program is designed for younger trainees entering into the hospitality industry to improve their communication skills at hospitality-related workplace, trigger their interests in Hospitality Industry, and pursue a further career training in the future.

Upon successful completion of the program, students will be able to: lay a solid foundation of English; develop the skills needed to excel in workplace; deal with incoming calls and greetings politely and answering appropriately and all other communication inquires in business and hospitality environment.